Terms of Service

Welcome to Fresca Clean! Please review these important legal terms before exploring our website. Last Updated: January 30th, 2024

1. Cancellations: Any last-minute cancelation is subject to a $50 charge. This is to respect our scheduling efforts and the time of the team that was reserved for you.

2. 100% Guarantee: We have a 100% guarantee of our services within a specific time frame. Please contact us right away and allow a moment for us to follow up.

3. Complaints: If you do have a complaint, we need to be informed of it right away. Our team can return to re-do any areas that were missed.

4. Damages: In the case of any damage, please inform us immediately with a photo of the damage and the date it occurred. We reserve the right to fix any damages and use our insurance for any accident that occurred while our team was on site. If you do choose to replace it directly with the client rather than contacting us, we will not be held liable or issue a direct deposit or refund. The claim must go through our company directly.

5. Delays: After 15 minutes of our team's arrival on site, we may reserve the right to start charging for the service.

6. Time-Extension: We will inform you right away if the time estimated is too little or too much and if our team requires an extension. If this time-extension is not approved, our team will do their best; however, we cannot 100% guarantee the service in the time sold. It is our responsibility to leave any place clean, ready and uphold our highest standard. For this reason, we will inform you if we do require more time.

7. Safety and Security:

All Fresca Clean employees are covered by WCB
Fresca Clean is a licensed and Insured BC Company
Teams travel in groups to ensure efficiency and safety
Your space and information is protected at all times.

8. User Conduct Guidelines:

When using our services, refrain from engaging in the following activities:

Promoting unethical actions such as soliciting Fresca Clean staff for other employment
Promoting questionable actions such as drug or alcohol use in the presence of staff
Disrupting the website or related servers
Violating local, provincial, federal, or international law
Impersonating others
Abusive language or behavior towards Fresca Clean staff

Changes to Terms

We retain the right to modify these terms at any time. Your continued use of the Website after changes indicates your acceptance of the revised terms. The most current version will govern your use, with updates posted on the Website. Check periodically for recent changes. Any modifications or waivers of our rights require a written agreement with the physical signature of one of our directors. Waivers or modifications communicated via telephone or email are not valid.